Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQs

What is Ski Dubai?

Ski Dubai is an indoor ski resort located inside the Mall of the Emirates in Dubai, offering year-round snow activities and winter sports.

How big is Ski Dubai?

It covers 22,500 square meters of indoor snow area with five slopes of varying difficulty.

What is the temperature inside Ski Dubai?

The temperature is maintained between −1 to 2 °C (30 to 36 °F) throughout the year.

Can I ski or snowboard at Ski Dubai?

Yes, Ski Dubai offers both skiing and snowboarding on its slopes, with equipment provided.

Are beginners able to learn skiing here?

Yes, Ski Dubai has a Ski School offering private lessons for all skill levels, including beginners.

What kind of slopes does Ski Dubai have?

There are five slopes, including the world’s first indoor black diamond run for advanced skiers.

Does Ski Dubai have any unique attractions?

Yes, it features live penguins for encounters and the largest indoor Snow Park play area.

Are jackets and skiing equipment included?

Yes, all tickets typically include ski or snowboard equipment and jackets.

Is Ski Dubai suitable for children?

Yes, it offers Snow Park attractions and penguin encounters that are family-friendly and suitable for all ages.

What time does Ski Dubai open and close?

Ski Dubai operates daily from 9:00 AM to midnight, with the last ticket sold at 10:30 PM.

Where is Ski Dubai located?

It is located inside the Mall of the Emirates in Dubai, United Arab Emirates.

Can I eat or drink inside Ski Dubai?

There are no dining facilities inside Ski Dubai, but the Mall of the Emirates offers numerous cafes and restaurants nearby.

Is Ski Dubai accessible by public transport?

Yes, it is accessible via public transport routes serving the Mall of the Emirates area.

Is prior ski experience necessary to visit Ski Dubai?

No prior experience is needed; the Ski School supports all levels, from beginners to experts.

Can visitors interact with the penguins?

Yes, Penguin Encounters provide safe, supervised interactions with King and Gentoo penguins.

Are there any fun activities besides skiing?

Yes, activities include a Snow Park with sled runs, climbing towers, an ice cave, and zip lining.

How tall is the indoor mountain at Ski Dubai?

The indoor mountain is 85 meters tall, equivalent to a 25-story building.

Is Ski Dubai open year-round?

Yes, it is open every day throughout the year, regardless of weather outside.

Are safety instructions provided on-site?

Yes, all visitors receive safety guidelines to ensure a secure and enjoyable experience.